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Terms & Conditions

General Terms

This Terms & Conditions Policy (hereinafter referred to as the “Policy”) governs the use of ZerbabShop.com (hereinafter referred to as the “Site”) and defines the relationship between ZerbabShop and its customers. By accessing or using this Site, you agree to comply with and be bound by the terms outlined below.

Our goal is to provide a secure, transparent, and reliable shopping experience while protecting the rights of our customers.

Privacy and Data Protection

At ZerbabShop, protecting our customers’ personal information is one of our highest priorities.

  • Personal information provided during registration or checkout (such as name, surname, address, email address, and phone number) will be kept confidential and will not be shared with third parties except where required by law or necessary for order fulfillment.
  • Payment information (credit/debit card details) is processed through secure payment gateways using encryption technologies. ZerbabShop does not store customers’ full payment card information.
  • Customer information is used solely for processing orders, providing customer support, delivering products, and improving our services.
  • Appropriate technical and organizational measures are implemented to ensure the security of personal data.

Products and Stock Availability

  • All products displayed on the Site are offered according to our quality standards.
  • Product availability is updated regularly; however, temporary stock discrepancies may occasionally occur.
  • If a product becomes unavailable after an order has been placed, the customer will be notified promptly.

Orders and Payment Terms

Orders can only be placed through the ZerbabShop online store.

We accept the following payment methods:

  • Credit & Debit Cards (Visa, Mastercard, Maestro)
  • Google Pay
  • Apple Pay
  • Bank Transfer

If any technical issue occurs during payment, customers are encouraged to contact our support team.

Once an order has been successfully placed, an order confirmation email will automatically be sent to the customer’s registered email address.

Customer Support

Our customer support team is available 7 days a week.

Working Hours:
10:00 AM – 10:00 PM (Azerbaijan Time)

Email: info@zerbabshop.com

Phone:
+994 55 222 77 93

+994 10 222 77 93

Live Chat: Available on ZerbabShop.com

User Responsibilities

Customers agree to:

  • Provide accurate, complete, and up-to-date information when placing orders or creating an account.
  • Use the Site only for lawful purposes.
  • Refrain from violating the rights of ZerbabShop or any third party.
  • Respect all copyrights, trademarks, logos, images, and other intellectual property displayed on the Site. Any unauthorized use, copying, reproduction, or distribution of the Site’s content is strictly prohibited.

Dispute Resolution

Any dispute arising from the use of the Site or purchases made through ZerbabShop will first be attempted to be resolved through mutual negotiation.

If no agreement can be reached, disputes shall be governed and resolved in accordance with the legislation of the Republic of Azerbaijan.

Changes to This Policy

ZerbabShop reserves the right to update or modify this Policy at any time.

Any changes will be published on the Site and will become effective from the date of publication. Updated terms will apply only to orders placed after the effective date of the changes.

Last Updated: June 21, 2026